I started shopping at Austin baby when I was expecting my son 2 years ago. I signed up for their diaper service, and never had any problems. My problems started when I wanted to actually shop there.
So many times I have gone into the store for something, diapers, liners or whatnot, and they are never in stock. They are constantly out of what I want.
After the 5th or 6th time, I started calling to see if they have the item I want. Well that would be great, if they answered the phone. I hardly ever can get through to them.
I want to love this store. I want to shop local for the baby items I need, but I just don't even bother with Austin Baby anymore.
Pros: Great items for cloth diapers & sling selection
Cons: NOTHING IS EVER IN STOCK, and bad customer service
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