As an extremely disappointed customer of Botanika, I was interested to see that over a four year period this horrible florist received NINE ratings of a single star, but on just one day in November 2009, received THREE ratings of five stars. Seems like carefully orchestrated damage control to me.
My frustrating experience was similar to previous comments. It included a missing arrangement, sloppy presentation, and last-minute delivery. I fully agree with the single star reviews. Poor service, no attention to what the customer wants, arrogance, over-promising and under-delivering. Oh - and did I mention LATE to the event? There definitely seems to be a pattern here.
My single star is because this florist does actually does do some creative work. However, if the creativity doesn't match the expectations and requests of the paying customer, is it truly creative? Or is it like going to a salon with pictures of an elegant hairstyle and walking out with an edgy design not at all similar to what was requested? At least in the case of the salon, the customer would be present and able to challenge the variations to plan as they are made. In the case of Botanika, the customer is forced to accept whatever is prepared offsite and delivered at the last minute, much too late to make any changes.
The icing on my cake (another pun intended) was the haughty attitude that I had somehow been unclear about what I wanted and that she, as the ar-TISTE, had to come up with ideas to supplement my vagueness. Not so. And if there had been questions, wouldn't a phone call have been a better solution?
If this florist cared as much about her business and all customers as she apparently does about her online image and the three customers who raved about her, possibly there wouldn't be a problem. As it is, I would never even consider using Botanika again. There are too many other excellent options.
Pros: There are plenty of other florists around
Cons: Bad service, bad manners
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