I can verify the same issues with the overcharge for basic services. I brought my SUV in for the repair of radiator hoses and valve gaskets. They returned a quote of over $2000.00 and did not even address the gasket issues which I specified as needing to be looked at as top priority. When looking at the part cost, all the parts were overcharges, the labor was ridiculous, in excess of $300 for a 30minute job. I was told they would have an estimate for me the next day, but after two phone calls and 3 days they still did not have a solid estimate for me. I called around to check prices as I could not believe they were being honest and found that the same work elsewhere was not even 1/3 the prices that Christian Brother's was charging. I confronted them with this and let them know that I had a budget constraint to work within. They in no way worked with me and instead just rushed me out of their lobby. From looking at what they were looking to replace, not only did they not listen to my instructions of what I wanted repaired, but they were trying to repair parts that did not need to be replaced as they were new and undamaged.
Before anyone decides this is a company they would like to deal with I highly suggest they price check other local automotive establishments. Not only will you find better customer service across the street, but you will find companies that will work with you on the price and give you straight forward prices at a quick turnaround.
Cons: marked up parts, untimely estimates, no customer service
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