I've had some terrible experiences with shoe repair in NYC -- shoddy work, bad attitudes and once even got a heel repaired that was THE WRONG COLOR. The owner of that shop told me no one would notice (!!!). End result, I just stopped bothering with getting shoes repaired.
Enter Cesar's - I took two of my favorite boots to them and a pair of busted heels-- all with broken zippers and scuffed to the point of despair. The gentleman who works there (Cesar?) was super knowledgeable and recommended I had additional work done on the heels (I feared being upsold).
Turns out he made my shoes AMAZING. He handed me back shiny, perfect boots and heels that all looked like the day I bought them. The new zippers were indistinguishable from the original. The cost was $124 for two new zippers, heel repair and a new heel on a pair of pumps -- which saved and restored $900 worth of shoe!
This was (on Dec 30!) the most worth it purchase of the year and I will never go anywhere else. Tomorrow, I will be taking two more pairs of shoes to be fixed.
I never write reviews, but these folks deserve it.
Pros: Great work, pride in craft and service
Cons: Good work takes time
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