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Making the customer happy should be ""the Point"". - Review by citysearch c | The Point

The Point

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Making the customer happy should be ""the Point"". 1/30/2010

After a few average meals at The Point, I had an awful experience and will not be back. Their menu features chicken parm, as well as baked ziti. My friend asked our waitress to see if he could get baked ziti with a chicken breast prepared like chicken parm on the side - a combination of the two entrees. She returned to the table and confirmed, saying that it would be $4 for the extra chicken and that there would be two chicken breasts. When he got the bill they charged him $14 for the ziti, plus an additional $16 for the chicken parm! On top of that there were raw red onions in my calzone. Gross! When we respectfully complained, the manager, who never even had the decency to come by the table, reduced the bill by $2 whole dollars. We will not be back! Cons: expensive prices, terrible customer service more
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