I have been a loyal customer of Ft Knox Security for five years. This all changed last week when I actually had to deal with their office. The battery on my alarm went out and when I called them to find out how to change it was told I would have to pay them $125 for a servce call to switch it out. This is a routine maintenance item and $125 seemed steep to me, but they are entitled to charge what they want. However when I called back to cancel my service with them, I was told that I could not cancel until July even though my four year contract had been fulfilled over a year previously.I would probably have stayed with Ft. Knox for another five years but I have no intention of paying $125 for a battery replacement. I currently have an alarm company willing to get my alarm operational for a very minimal cost and a one year contract to stay with them.
Pros: None that I can see
Cons: Bad customer service policies
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