After looking through 6 restaurant websites, my friends and I chose to go this restaurant to make a special evening out before a Broadway Show. The menu looked great and came for dinner with big appetite hoping for several courses. I overestimated the service I would receive from such a high-priced restaurant. A couple of the party came promptly at the restaurant for the 5:30 reservation and the rest of the party arrived 15 minutes later. When we arrived, our table was not yet set, which is not too terrible but indicated unpreparedness. We waited patiently, got some water and soon the rest of our friends arrived. We ordered our dinner within a few minutes (around 5:50). The wine came soon, however it took a long time to bring the bread (very stingy on the bread) and the salad. We waited until 7 o'clock, super hungry by that time, had to talk with the waiter about our time frame. By that time we did not have our entree for 1:10 minutes and had to notify that we had to leave soon because parking for a Broadway Show takes a long time. The waiter assured us that the entrees will be ready in time. At 7:30 there is no sign of food, we were all starving. That was the final straw, we had to leave. For such an awful, awful, and awful service, they still charged us for the dinner plus what they brought, which was not satisfactory. As far as the management is concerned the owner lighted our candles at the table where we sat, thus she knew exactly when we arrived. After 2 hours of waiting, not only she did not come to apologize for the extremely long wait for the entrees, she charged us an astronomic amount for the dinner. If the owner has such an attitude toward their patrons, just imagine what the staff might be like? Do they care? I don't think so. If she took a little time to ponder the long-term effect of her attitude and behavior, I would have been a long-term customer instead of a customer writing this review. To sum up, great job on your website, the customer service is terrible, only HOPE to eat, and you may exit the restaurant disappointed, starving, and having to run on a high heel to make it to your show before the theatre locks the door.
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