The place may specialize in comfort food, but they do things their own way; and if you don't like it, that's your problem. The people at Kitchenette surely do not subscribe to the theory that the customer is always right. Menu items often do not fit the descriptions, but don't take issue with it, because if you complain their response will simply be "that's how we do it here." C'mon Kitchenette, it's not like you have Thomas Keller in the kitchen putting his spin on things. Make the food the way the diner expects it. Oh--and it's overpriced.
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