I recently shopped at Encore. I was immediately impressed by the quality of the staff. The salespeople are wonderfully pleasant and helpful. Unlike many other resale shops in the neighborhood, they did not pressure me to buy things. In fact, they are quite honest and objective. Moreover, the fantastic selection of well priced high end designer clothing and accessories far exceeds that of its competition. However, Encore has a glaring problem. It has the look and feel of an out of town thrift store. While I am sure that it was once a pleasant shopping experience (photos of the store in its heyday are on display), that time has clearly come and gone. The outdated 1970s decor and painfully drab lighting need major updating. While I love the great clothing and incredible deals that I get (as do my friends), walking into Encore can be quite depressing. I cannot help but wonder why, unlike the other neighborhood consignment shops, they have failed make any improvements. Sadly, Encore’s terrific selection, great value and warm, knowledgeable staff is undone by its unpleasant and dated atmosphere and decor.
Finally, I have to agree with my fellow posters that having dogs in the store is totally unprofessional and off putting to the customers.
Pros: Great value, selection, quality & staff
Cons: Decor, ambiance, dogs
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