We used Don Farr (also known as Hindman) for a recent move out of our previous house, into Don Farr's storage, and then into our new home a month later, and overall the experience was very mixed.
The move our from our previous home went very smoothly - the 4 movers laid down plastic on carpets/cardboard on hardwood, were very professional, curtious and pleasant to work with. The team that moved our goods from storage to our new home was poor however. They lacked professionalism, were unprepared, and lacked willingness to perform their duties to the expectations of this consumer. Two of my biggest complaints are 1) They arrived with no plastic/cardboard/ etc. to put down on carpet or hardwood (despite the fact it was wet and muddy out from a previous nights rain) and I had to ask MULTIPLE times for them to put something down and they finally put furniture pads down which had to be taken off the actual furniture they were moving for me - correction, I had to unwrapped them from the furniture myslef and put them down myself. They acted as if it were a huge suprise (and pain in the butt) that someone would actually want to keep their flooring in good condition and want them covered ?!?!?! Later, we found that our mattress was stained and damaged (despite being wrapped in mattress bags and plastic) with the plastic ripped. When I called the next morning, the person answering the phone was ironically the driver for our move, and was basically waiting for my call regarding this, admitted to the error stating they dropped and dragged the mattress in removing it from storage, and would send us a claim form for the damages. We submitted the claim from, for which they state they have 120 days to respond, which they took every minute of (even going over that time span causing me to call and inquire multiple times), and they provided reimbursement in the minimal amount which wasn't near the value of the mattress.
Overall, buyer beware. There are alot of good moving companies out there - this is not one of them.
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