I am a graduate of Allegeheny Technical Institute in PA. I worked as a TV / electronics technician for the first six years of my career. \r
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Last week I purchased a $195 part for my TV from this business, which I chose because of an internet search for an authorized Hitachi Home Electronics Service Center. Upon installing the part, the TV picture became non existant. I replaced the (supposed new part) with the original part and, although the TV still had problems, the original problem returned. The part purchased at Carphonics was in the TV less than two hours. \r
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I returned the part to the store, but the owner/manager immediately said that he did not want to hear anything from me, and that I was stuck with the defective part. He said that unless his technician serviced the TV (at a price) there was nothing he would do.\r
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The box containing the part was open when I arrived to pick it up, and I have no idea if the fellow knew, in advance, that it was defective or not. \r
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However, he was extremely abrupt and rude with me, and didn't want to take time to listen to the facts related to my previous experience as a TV technician of the additional information, that I was getting advice from a current TV technician (25 years experience) who has been guiding my attempt to resolve the problem for the past two weeks. (I never made a move without his approval)\r
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Additionally, I didn't even want a refund. I went to the store to ask for a replacement part. If you have the ability to ""walk and chew gum at the same time"" avoid this business as if your life depended upon it. This business, obviously, depends upon ONE TIME sales, because anyone in their righr mind would never go back for seconds.\r
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I'm in Charlotte, and my email address is lksouth@carolina...... (Roadrunner) E-mail me if you want more info on this shady outfit.
Cons: Owner/Manager is not an honest person.
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