Had a move scheduled with new planet. had an estimate done that was binding and then the movers said it wasnt accurate and my total price went up $732 dollars on my contract. they were nice enuf to discount me $200 dollars so in reality my bill was only $500 more then my binding contract. so i get to my destination and get settled for a week and call new planet to say whenever you have a truck im ready for my stuff. Started calling on a monday morning called two times a day and left messages with receptionist and on eli(dispatcher) voicemail. Friday afternoon finally recieve a call from eli i told him i was ready for my stuff and his response was you should have called earlier in the week cuz he had a truck that left friday morning. i informed him i had left numerous vms and messages and his response was oh yes i had been busy all week no time to return a call. he told me he was not sure when a new truck would be heading my way and i said whenever they had one would be fine. i told him my only concern was that with the labor day weekend coming up and that my bank acct was still in vegas that could i get a heads up when my stuff was inroute so i could get the certified funds required to pay my remaining bill. eli said no problem. Labor day weekend saturday at 2pm recieve call from driver saying he would be here sunday nite or monday morning. I informed him i had no way to get the certified funds could he take a card. after speaking too his boss which took till 9pm that evening that i would have to pay 600 in cash and they could run rest on the card. so when i spoke to eli monday he wanted to know y i had to use card(he had to come in to run it) i said wasnt called till sat after banks were closed. eli says it was the drivers responsibility to call. this seemed to anger the driver who then called eli and wanted to know y i wasnt called. So after all this i need the weight tags for the arbitrator. again call twice a day for a week and no response. finally speak with joe and he is livid that i posted a negative review and that him and the owner were going to get citysearch to pull my previous review and take me to court for slander or liable i dont know which and neither did he. he said and i quote rite now u are tickling the owner and i wont like it when i am tickled back. i know it was u whio wrote the review. i said of course you do i used my email address. i asked if i could get my weight slips and he encouraged me to delete my review and i could have them. i said no n if he could just have a secretary email them too me. he said ok and again suggested i remove my post or would hear from there lawyers in a couple days. it is my reccomendation that you steer clear from moving with this company
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