I have taken 10+ items to Tailor's Touch in the past year. A brand new dress for a special occasion was one. They pinned me and we made a date for pick (the night of the event). I came to pick up my dress and they were still not finished (this happened on 2 separate occasions as well!!). When it was ready it was cutting into me, very worried I asked them how long it would take to fix and they said 20 mins. 45 mins later I did not try the dress on and left to go to my event. Needless to say they did a botch job on my dress and it was a total of $100!!! Having no experience then with sewing, I now realize they cut the band around the bust to let it out. The top of the strapless bodice falls over and exposes me. I then mistakenly took a jumper there as well to have shortened. They removed lining and made an uneven hem and the outfit looks nothing like its expensive self. PLUS it was not ready when it was to be and I waited (supposed to be leaving out of town) for 40 mins!! I finally thought I'd give them one more chance to fix the original dress and they refused to do it for free. The owner even claimed I had done something to the dress! I take things to the cleaners to sew buttons on :). I had to have it fixed else where for $50! My jean hems looked mediocre, but Nordstrom does a great job!\r
Poor Service\r
Untimely Service\r
Difficult communicate with staff\r
Terrible workmanship
Pros: ok original hem
Cons: Poor Service, untimely service, terrible workmanship
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