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The Definition of Customer Service!! - Review by citysearch c | Optical Insight

Optical Insight

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The Definition of Customer Service!! 9/11/2009

I went there on the recommendation of a coworker. I had broken my glasses and was in a real bind since I was going on vacation in 2 days. They fit me in to see the doctor, who gave me a very thorough and professional exam. The young lady who helped me with the glasses was extremely knowledgeable about every frame, lens and extra that I could want or need. Since I have a high prescription, she helped me find something hip and stylish without making my lenses look crazy thick. She was very sweet and patient, I think she showed me every frame in the shop! The optician came out (I think he's the owner) and told me he would put a ""super rush"" on my glasses and have them by the next day...which he did! I am thrilled with the service I received from beginning to end...plus I see great with the new prescription. Pros: Professional, Knowledgeable and Fast Service Cons: Not open on weekends more
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