I called Doman Auto to inquire about a car I saw on their website. The salesman was friendly and took my information, including my social security number, to run a credit check. He said he'd get financing arranged so I could come in 2 days later to complete my purchase. Two weeks later, I got a call from him, still friendly and helpful, asking if I ever bought a car. I explained that I never heard back from him and he apologized, stating he ""sent the application on"" and thought I was dealt with. I ignored this initial concern. Several calls later, he was unable to answer a question for me about the warranty on the vehicle and directed me to ""Andy"", Sales Manager. Andy was anything but professional. He verbally berated me, patronized me and said he would ""aruge all night if I wanted to"". Moreover, the price of the car went up $800 from the internet-listed price and they were going to charge me 21% interest. I was told the increase in cost was because I was a ""bad risk"" (wasn't the interest rate enough?). I kindly told Andy to keep his vehicles and hung up. I may have poor credit; however, it WON'T be poor forever. Word-of-mouth travels fast....I refuse to beg for customer service just because of my credit score!
Cons: Poor customer service from the get-go!
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