I am writing this as I have been on hold with the office for almost an hour!
I second everything the other reviewer said. The facilities are unclean and not very child-friendly. There are minimal toys available in the waiting areas, and none whatsoever in the exam rooms. Try keeping a 4 year old occupied while you wait 45 min. to an hour and a half AFTER you finally make it out of the waiting room! They take you back to an exam room and you wait, and wait, and wait. We have never waited less than 45 minutes. When you schedule an appt., you had better expect 2-3 hours of being at the office.
Exam rooms have no child safety latches on any of the cabinets, and the doors can be easily opened, even by a baby. The trash cans in the rooms have no lids. The only items in the room are a few freebie magazines (and sometimes only in Spanish) and occasionally a dirty old children's book or two.
Good luck seeing an actual doctor, or if you do, the same doctor you've seen before. The staff and receptionists are almost all rude. I have stood at the reception desk many times and have been ignored. The receptionists will see me there and just turn around and keep working. I have actually left the office because nobody would help me set the next appointment.
They cannot be counted on. I guess it's all about making money- from what we've seen, they see a huge # of Medicaid patients. We actually pay for our insurance, so we expect much more. We've had enough and are moving on. It makes me sad to think that we put up with it for so long.
more