We purchased a computer at this store 6 months ago. They talked us into their extended service plan which was supposed to cover everything. If this computer messed up or broke, we could bring it in. If they couldn't fix it, they would replace it.
We brought the system in 6 months after buying it when it just kept shutting off on its own, and were met with a really snide, arrogant guy. We explained the issue to which he said they would need to do diagnostics on it. If it was hardware, they would try to fix it. If it was software, we were up the creek. That's not what they told us when I spent $200 on the extended warranty.
So 5 days later they tell us its software. We ask them to wipe it and reinstall windows Vista. Gateway did not provide disks with the computer, so we figured they could do the reinstall and use the product code on our computer. They said sure, for $129 we can do that. Well I don't want to pay you $129 after already paying you $200. They tell us Gateway won't fix software issues either. Great.
We pick it up. We bring it home we get on the phone with Gateway, they tell us how to reinstall everything by some secret back door hold down alt and press F10 thing while the computer starts up. It goes through the recovery process which wipes EVERYTHING completely reformats the entire system so software issue should be gone right?
Wrong. Its still shutting down so the fact that they lie and say its a software issue is really messed up. And the fact that they didn't tell me that I could restore it.
Anyway find another place.
Pros: Nothing.
Cons: Liars
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