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Long lines, staff not helpful - Review by citysearch c | Cuesta Medical Group

Cuesta Medical Group

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Long lines, staff not helpful 9/30/2009

I've used this clinic in cases of extreme emergency only for my son and myself as it is close to my home, but every time I swear it will be my last. Appointments are two days out, walk-ins are hours of waiting, and the place is old and run down and smells odd. The latest group is a bit better than the last group, but even that is not saying a lot. Calling in gets a receptionist who's repertoire is basically ""I don't know. I can't answer questions. You'll have to come in."" Nurses are not available for the phone because they appear to be rather overworked. I have not seen an actual doctor there - only nurse practitioners, which is fine but I don't understand why they can't add more staff during peak seasons. I called with a simple question today and got a very un-helpful answer, and was told I could make an appointment for two days out. By then, I'll either be all better or in the hospital. Useless. Pros: parking available Cons: dirty office, long waits more
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