Brentwood facility is in a flood plane and this was not disclosed. Their insurance, including supplemental insurance, does not cover floods. In Sept 2008 the flood waters were about 4-5 feet high. We lost everything. An owner/manager was walking through and told me that I could move my stuff to another Storage Banc. Firstly, I had nothing left. But I told him that I wouldn't be using Storage Banc anymore. He YELLED at me as he walked away saying that I should have bought supplemental insurance! (You know, the kind that specifically does not cover floods!) We were all covered in mud removing boxes of muddy soaked ruined possesions and he showed no sympathy whatsoever. It was just another business opportunity.
Pros: none
Cons: in flood plane,no disclosure or coverage, rude and nasty
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