Be aware when you pick up your pet after 12pm you will be charged a full night of boarding. So why not leave your pet another night and get your money's worth..? Our flight home was changed and we called and informed them that we would not be able to pick them up until the next day after work. Not a problem. No mention of two nights of boarding fees. I understand the overnight charge for the actual overnight stay but the 7:30am-12pm full charge is ridiculous. Informed them of what happened and all I was stated is what their policy is, even when asked how can you charge an overnight stay in a 4 1/2 hours, no valid explanation was given. So for those who travel and experience changes in travel and work as well, DO NOT use the boarding services. They care more about the money then the customer.
Cons: Cares more about the money
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