These guys are excellent at what they do for you and your car. The gravy in the experience is the consideration, respect and care they deliver to you as a human being. Hard to come by in the car biz.
I purchased my Toyota Tacoma new from Spencer Williams back in 1999. The purchase process was smooth, no pressure and he truly wanted to put me in the car I wanted - the car I wanted was the car he wanted me in, not the more expensive one that probably would have made him more money. Not only that, but he's also a great guy - I still go in and visit him when I'm having that same Toyota serviced. I will, without a doubt, purchase my next Toyota from him. He rocks.
So after you buy a car, you need to have it serviced. Mark Miller Toyota's service department is as good as the sales experience I had. Obviously a different scope, but the respect, care and attentiveness still applies. Bruce Belliston (service mgr) and Brent Gingell (mechanic) provided service beyond any expectations. They are a great team and work so hard to get things right.
I recently brought my Toy in for the standard 90,000 mile service. I had some extra work done as issues were identified on inspection - just the normal wear and tear you'd expect from an older vehicle. One of those things was the brakes. Unfortunately, they didn't come out just right on the first go, but Bruce and Brent worked their butts off to make sure they were as smooth as butter and that I was happy with the outcome. They really went above and beyond the call of duty and I can't say enough good about these guys.
I will forever be buying and maintaining my Toy's with Mark Miller Toyota, and specifically Spencer, Bruce and Brent, as long as they're around. I recommend all my Toyota buying/owning friends to these guys and have heard nothing but good experiences from them too. You will be treated kindly and with respect. Please give them the same - they are so worth it.
Pros: Respect, care, consideration for you and your car.
Cons: Can't think of one
more