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Horrible Customer Service, Jaqueline has NO clue... - Review by citysearch c | Makai Services Corporation

Makai Services Corporation

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Horrible Customer Service, Jaqueline has NO clue... 8/11/2009

I contacted makai about cleaning my home. First time I called, a man answered, I went over in detail what I needed done and he said rates would be $20 per hour but if i needed a steaming machine for tile floors, additional $50. \r The day after, Jacqueline answered and told me NO machines available but she would have lady come clean my home. When i told her i needed floors scrubbed and not just with a swiffer, she got hesitant and told me ok, no problem. SHe called me 3 times after to make sure I would not stiff her on the total price at the end of service just in case the lady didnt do a good job. \r MOST CLEANING COMPANIES GUARANTEE THEIR WORK!!\r Anyway, I get a call the day before appt, and Jacqueline cancelled saying the lady had a dentist appt and for me to find another company! She didnt reschedule, she totally said forget it! All because I told her that the lady would have to SCRUB the floor with a mop! Imagine!\r I can use a swiffer on my own, i hire maids to THOROUGHLY clean my home!! Pros: Price Cons: Everything else more
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