Red Onion is a favorite of my fiancee and I. We have frequented both Kirby and 290 locations. We had a very poor experience this weekend at the Kirby location.
As we came in we were excited about a special posted with our fave entree for only $7.77 (usually $14). We were seated and then waited for 15 minutes, in the abnormally hot dining room, for the water we ordered because there were no clean glasses available in the kitchen. Upon our suggestion our waitress got glasses from the bar, and finally we got water! Before we ordered I asked the waitress if the Mayan Chicken was indeed included in the special, pointing to the poster at the front of the restaurant. She replied yes, it was on special, so we both ordered it. Our cocktails then arrived...sub par. Our entrees arrived and then we had to wait to ask for silverware setups. Food was ok.
Check arrived and the entrees were regular price. When we pointed it out to the waitress she told us the special was only offered at the Northwest location. Information that would have been useful when I asked her about it as we ordered...
We asked her to speak to the manager. He never came out to speak to us but told her that he couldn't do anything for us. Not a good day for Kirby Red Onion!
Pros: Other locations available
Cons: poor service at this location
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