Moved to NYC from Conn. Was excited to see such a big, established outdoor supply store. Went to buy some crampons. None of the staff seemed to know what i was talking about. Two staff directed me to the wrong place in the store. Put it down to a bad day, but each time I have gone for other things I get the same crappy service. Try EMS or Tents and Trails - MUCH better.
Pros: Great range of outdoor clothing
Cons: Staff are unhelpful, unknowledgable
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