I have to say this is the WORST EXPERIENCE i have ever had with a retail store.
Before i tell you the full low down on this company i want to tell you i was a prior customer of Carpet Mart in Lancaster for many years and NEVER HAD A PROBLEM
*** the YORK STORE IS ANOTHER WHOLE ISSUE WHICH I AM GOING TO SHARE WITH YOU AND HOPE THIS WILL TEACH YOU A LESSON TO BE VERY CAREFUL OF THE SALES PERSON AND HANDING OUT MONEY AHEAD OF TIME>>>
I visited Carpet Mart in York last week and the Asst Mgr (will not mention her name ) waited on me.
I was buying hardwood floors for my house . She also coaxed me into new carpet for my stairs to the second floor.
My husband gave her great measurements and she added things up. When she quoted me a price it sounded great and i agreeded to give her half the money down in a form of a personal check.
*** I total understood there could be some differences in price as the estimator had to come out and i would have to add to the price quoted for little things like moldings***
The asst mgr promised that they estimator would be at my house at 1pm the next day and they would have a total for me by night time.
The next morning my phone rang and it was the estimator changing the time as he had a big job that day. We agreeded on 11am. Well 11am came and another call this went on for several hours through the day and finally the estimator came at 4pm.
I never heard from the store that night as promised either.
I waited until noon the following day and called and ask for my sales person who is the asst mgr at the York store i had given my name when the person answered the phone as they asked who i was . The asst mgr got on the phone and DID NOT EVEN KNOW WHO I WAS SHE DID NOT RECOGNIZE my name she said "" please help me to remember "" When i explained who i was and asked her why i did not hear back she said the estimator did not get back to her and i said to her you promised me that YESTERDAY I WOULD HAVE A FULL TOTAL.
She said the estimator would be in at 2 and she would call me then . At 3pm when i did not hear back i called her again and she said they we working on it and she would call right back. This went on until 4:30 THEN I CALLED AND GAVE HER HECK AND TOLD HER HOW ANGRY I WAS AT THIS GAME BEING PLAYED.
***WELL FOLKS HERE'S THE KICKER SHE CALLED ME BACK TEN MINUTES LATER AND MY NEW TOTAL WAS $2400.00 MORE THAN THE QUOTE***
The NEW BILL WAS PADDED WITH THINGS LIKE MOVING THE REFRIGERATOR AND STOVE OUT AND NONSENSE LIKE THAT
She told me HOW SORRY SHE WAS LOL
I told her at that time i would like my check back for her gross mistake AND SHE TOLD ME THAT I WOULD HAVE TO WAIT FOR CORPORATE TO GIVE ME THE MONEY BACK AND THAT COULD TAKE UP TO 2 WEEKS.
WHAT NERVE AND GALL AND I WANT YOU TO KNOW THAT I HAVE NOT HEARD FROM ANYONE OF HIGHER AUTHORITY SINCE I FOLDED ON THE PROJECT IT WAS LIKE I NEVER EXISTED..
I have stopped my check with the bank and i am not only calling corporate on Monday i am calling the Attorney generals office for HOW BAD I WAS MISTREATED BUT THIS COMPANY
This is a sad true story.. I also want to add these people charge YOUR FOR AN ESTIMATE and if you buy from they they take if off your final bill
***THERE ARE PLENTY OF OTHER FLOOR COMPANIES IN YORK COUNTY THAT WILL GIVE YOU A FREE ESTIMATE TRY THEM FIRST DON'T BE RIPPED OFF BY THIS COMPANY THEY ARE TRULY THE WORST!!
FIVE THUMBS DOWN TO YOU CARPET MART AND YOUR ASSISTANT MGR she should be fired how she treats customer did not even know who i was But she knew me when i was writing a check for several thousand dollars! A TOTAL SCAM AND RIP OFF
Cons: The tell you false statements to make a sale
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