What more can you NOT ask for in a shuttle company? They do not pick you up at the airport (SFO), in fact they contract out your ride at the last minute (e.g. my driver did not belong to Surf City Shuttles, did not know who he was picking up, nor what time, nor what flight). Everything is done ad-hoc, last-minute, was rushed, disorganized, and there were miscommunications aplenty.
As such, they forgot three of their passengers (a family) at the airport and only realized this fact after the owner to find out where their shuttle was. My driver got the call to go back to SFO after driving 20 minutes south of the airport. Forty minutes later, we were back in the same spot but with four very unhappy passengers.
You get kicked out into a gas station parking lot in Los Gatos, while you wait for the owner (James Brice) to pick you up in his minivan. He was completely unapologetic for the screw ups, and went so far as to accuse all of us for attempting to get out of the Terms & Conditions, assuming we were going to call our credit card companies to put a stop-payment on his company (great idea, but no, that wasn't what I had in mind). Anyways, he was confrontational with us during our entire ride back to Santa Cruz.
While driving on Highway 17, he was busy dispatching more contract drivers from other companies to pickup fares via his iPhone. Not only is this dangerous, it is completely illegal to do while driving. When one of the passengers asked him to stop conducting business and focus on driving, he became very angry. When pressed on the details of the illegality of what he was doing, he became irate and threatened to eject them onto the side of the highway (keep in mind, this is close to midnight).
There were more confrontations once we got back to Santa Cruz, but I won't bore you with the details.
The bottom line is you get a completely amateur shuttle ride, no guarantee that you'll get to Santa Cruz on time (or at all), terrible service, and all of this for roughly what you would pay to any other shuttle service in Santa Cruz (e.g. I have heard good things about ABC limos, and they're only $25 more).
I am not sure if this company even has a license to operate; none was displayed in the vehicle and there were no decals on the vehicle. I didn't look that close though.
Pros: They are a shuttle company, and they have A shuttle.
Cons: Just about everything related to shuttling passengers.
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