I ordered flowers for my Grandma and Grandfather's anniversary. First of all they were delivered the next day!! not on the day they were suppose to be delievered, when I called to see when they would be delievered I was told they ""were out to be delievered"". Okay one strike, then when they finally arrive the next day, I ask my Grammie to explain what she got....low and behold NOT what I ordered and NOT what I paid for. I called and got an answering machine twice. Finally on the third call I got a woman on the phone who could of cared less, very poor customer service. She refused to rufund my money and do anything about the arrangement, she stated it was a ""special order"" and that they are not refundable. I also explained it was delievered a day late and she stated the driver tried to make the delivery but noone was home, which was a lie my Grandparents where home all day. So nothing was done about this. I wouldn't reccoment this florist to anyone, they are not customer friendly at all, only when taking your money and order!!! Stay away from these money hungry people. Beth
more