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BAD, BAD customer service - Review by citysearch c | John Street Cafe

John Street Cafe

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BAD, BAD customer service 8/7/2009

First off, let me say the waitress was wonderful and tried to make up for what happened. It was the manager that was horrible: My mother in law and I went for a spa day at Malu across the street (FABULOUS). I wanted to ""keep it local"" so we went to John Street Cafe for lunch. I'd been there once before and just wasn't all that impressed. Fairly expensive, mediocre food. I ordered a $13 chicken quesadilla. It didn't have a lot of flavor, but every quesadilla is different. I found a small bone in the first bite I took. Okay--that happens, it was small, no biggie. By the 3 piece I found a chicken wing!!!!! Not just a 2-inch bone, but the bone, a joint and another bone! I couldn't eat anymore because I was grossed out. I told the waitress what happened and showed her the wing. She was appalled and apologize profusely. She took it back to the kitchen and the manager said, ""Well it's not like we meant to put it in there. It was a mistake. If she doesn't want it, too bad."" WE. COULD. HEAR. HER!!! We were offered NO compensation! I would have been happy to pay half, I did eat the soup and almost 1/2 of the quesadilla. Seriously? I will NEVER be back and I will tell everyone I know to avoid it. You just can't be so horrible to customers in a town where there's a great breakfast around every corner. John Street Cafe, I'm done with you! Pros: in St. Johns which is up & coming Cons: high priced, horrible customer service, average food more
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