HORRIBLE, the entire experience was a total disaster!! The absolute worst service I've ever experience in my entire life. The waiter was rude, condescending, inattentive, and mostly invisible. It took almost ONE HOUR to get a bottle of wine. The entire miserable experience took THREE HOURS. The manager passed through the room several times but completely ignored us. The food was "good" but not "great." I finally chased down the manager and he was most apologetic and seemed genuinely concerned about our horrible experience and comp'd the meal and asked us to give Polo's another chance with a $100 gift certificate. This was a great display of customer service, but we'll wait awhile before returning to try and forget our first experience.
Pros: None
Cons: Service, Service, Service
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