Aequis is uniquely unapologetic about providing terrible customer service. It's incredulous. After calling for 4 weeks straight with no reply, they acted as if it was my fault for not being proactive enough. I actually went in to the spa to try to schedule an appointment. The woman at the front desk was especially rude. She said it was impossible for her to schedule something.
Aequis is infamous for selling gift certificates and not honoring them. I have a $250 gift certificate and they refuse to give me an appointment. I will likely report them. They are selling gift certificates that you can't cash in.
Pros: NOTHING
Cons: EVERYTHING
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