We shopped around and received the best price from Swim-Mor. One of our friends just had a pool built by them and told us they were very good at building pools but very poor at customer service. We thought what did customer service really matter since a good pool is what we wanted, so we went with them. If I had to do it all over again I would not choose them even though the pool is perfect. Speaking with their 2 (yeah only 2) customer service reps was a nightmare. They never answer their phone, never call you back and speak down to their customers. When I tried to talk to their boss, the girl gave me the guy that was just as much of a problem as she was. When I asked for his manager she gave me the owner of the company. When I received his voice mail it was her voice on it, so I am pretty sure he never got the message. If you enjoy calling somewhere every day, every hour then this is the company for you. By the way, a year after my friend was swimming in her pool she found out that her pool never passed the final electrical inspection and called to complain. The customer service rep shrugged it off like it was no big deal not understanding how fatal electricity and water could be while my friend had her children and their friends in her pool. What a nightmare. If you do go with them do not follow their payment plan and make sure you have your CO before your final payments, because once we paid in full it got much worse.
Pros: Very Nice Pool
Cons: Customer Service, Communication
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