I will just paste in the email I just sent to the company:
My boyfriend and I came in several weeks ago. I've left numerous messages for you via voicemail, with Chloe and with Timothy. In addition I emailed you at customerservice@aequisspa asking again for you to return my call.
The positive is that my boyfriend enjoyed his massage with Christine. I agree that she was professional, and he expressed that she did the job as advertised. I had a mani/pedi performed by Brenda. She quickly made a rude comment about the "funny looking toe nails" that I had on my pinky toes. The pedicure appointment was filled with Brenda talking about her failed marriage, being a single parent to her children, moving back and forth from California to please her man, giving up her dreams for her ex, etc. The reflexology advertised was minimal at best. it consisted of her putting her fingers in between my toes and "rotating" my feet. We then proceeded to the "retail area" where my manicure was performed. As you know the retail area is the front lobby where reception receives the clients. The advert indicated a manicure in a "candle lit room". The corners of several of my nails broke within 24 hours.
I am extremely disappointed, and embarrassed that my boyfriend spent $100 for a mani/pedi at Aequis. I am further disappointed that you haven't returned any of my phone calls. I will settle for my experience being expressed through word of mouth to any and all that ask.
Pros: None
Cons: $$, lack of customer service, lack of professional services
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