Windsor Oaks
1210 Windsor, Austin TX
Managed by: Campus & Central Properties / Nick Cochrane
Move In:
- bathroom remodeling was incomplete
* granite on walls incomplete
* no towel holder(never received one)
* no toilet paper holder
* bathtub was damaged
* no hot water for first month
- living room and bedrooms
* stains in the carpet
* chipped paint on walls
* paint on the floors
* broken window
- A/C
* dirty filter
* unit leaked
- kitchen
* cabinets missing glass and knobs
- parking
* did not receive an assigned parking space until 4 months after move in
Maintenance:
- Although the lease states submitting a maintenance request via email, they only legally have to respond to the request if you do it by certified mail. Twice. So every maintenance request is at least $8, and requires at least one trip to the post office. And takes weeks to be completed.
* After C&CP agrees to do the maintenance, it is your job to follow up with the vendor and make sure the job is completed, and notify C&CP that it has been completed. If you don't, you have to pay for the maintenance.
- Crystal Jaskinia (no longer with company), maintenance manager, was very rude/unprofessional and incompetent. And that was if she ever emailed or called you back (which she didn't most of the time).
* One example: Emailed me telling me that she personally wouldn't wait a month to report not having hot water, that I never reported a hot water issue, but attached my three requests about the hot water to her email.
- Had a gas leak, and C&CP sent out a maintenance man with no sense of smell to check on it
- W&D
* If supplied, maintenance is limited to $100 per lease term
* Any charges over that are charged to tenant
- Ice makers and window screens will not be repaired
* We never received window screens
Rodents:
- Two separate instances
No Heat:
- No heat all of November
- No heat all of December
- Heat in January
- Heat first half of February
- No heat second half of February
- No heat all of March
(we received space heaters while the heat was out)
No Hot Water (for the entire complex - separate from the month our unit didn't have hot water):
- for 1 week
No A/C:
- for 1 week
Parking Gate:
- did not work for a month
Rent To HOA:
Midway through our lease, we were told our owner stopped paying HOA dues, and that we had to start paying our rent to the HOA.
Move Out:
- Fees
* Maid service (2 bedroom) - $175
* Carpet steam cleaning (2 bedroom) - $175
> If not paid before move out, $150 penalty is taken out of the deposit
* Loss of parking card - $100
* missing/broken light bulb - $5 each
* dirty a/c filter - $50
* missing mailbox key - $50
* missing door key - $25
Better Biz Bureau:
- 9 complaints filed
Pros: None
Cons: Evil
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