These people were real nice and friendly at first. After my A/C unit died in my house, they convinced me I needed a new unit. Which is fine, what they said was probably true. However after spending over $8K with these people, which included a 10 year warranty, the first time something went wrong, they refused to come out. They told me that the tenants probably just did not change the filter. Apparently my tenants that are in the house made them mad by calling them. I cannot for sure say what was said between my tenants and the person who answered the phone, but it must of really upset the people at Converse A/C & Heating. When I called them, they were already upset and telling me that they are not going to honor my warranty. I then asked them why, and if I needed to get a lawyer involved. The person on the phone then told me to "go ahead and get one, we have a very good one". That to me, is just unacceptable. He then proceeded to yell at me and tell me that I should not be threatening him. I am not sure what he classifies as a threat, but that was not a threat. I then again ask him why my warranty is not being honored, he then tells me that any Trane dealer can honor it. Well, that is all I needed to here. Why did he not tell me that in the beginning, instead of making it sound like the warranty that I purchased was no good? After I ask him what he wants to do now, if he wants me to go somewhere else, he then tells me yes and that he is marking my account so nobody from his store will answer my phone calls, or ever do a service call to my address again. He then told me "good luck on finding someone to go out to my house", and then hung up on me. As a side note, my tenant also stated that he yelled at her and hung up on her also. I then called the 1-800 number for Trane, they told me that I can change my service provider to another local business on my warranty, but there was nothing they could to do that business. To me these people are way way out of line, what happened to the customer is always right? This experience has been unbelievable. I strongly urge everyone to stay away from this business.
Pros: None
Cons: Rude, and do not honor what they sell.
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