I had been coloring my hair black for years, and I wanted a change. after a few emails back an forth, I was confident Jen could solve the problem. I knew it would not be an easy task, but she seemed sure she could do it in my price range and without bleach. after 8 hours and not much change in the color, I was charged more than we talked about, she had resorted to bleaching, and I still had to come back 2 days later for more 'processing' by another stylist! needless to say, months later I am still growing out the mess.
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