First experience was ok, second was a tragedy. I left with my hair bright orange like a clown, the lighting inside the salon was low so I couldn't tell how bad it was until I got outside...reason for tears! So embarrassed to go to work the next day, then Amy fixed it the following night, it was blonde again, but severely damaged and fried after. Had to cut it much shorter - still trying to grow it back out from this debaucle. Needless to say, I never went back.
Cons: Left orange, not blonde