I recently moved to this area and was looking for a good vet. It was time for an exam and vaccine boost for my three cats. I went to NB Vet Clinic hoping to find a caring vet that would get to know my cats and be a good source of information. We had been going to military vets overseas prior, so we were used to a pretty high standard of care. I feel like I should have looked into vaccine procedures beforehand, but I did not. Dr. Doody performed the vaccinations on all three cats, as well as examining them. The exam did not seem very thorough, especially considering one of my cats is around 10 years old. The teeth were ignored and no recommendations were made as far as senior food or questions about current state. The rabies, the crp and feline leukemia were given to all three. All vaccines were given between the shoulder blades, a practice that has been reported to be unsafe since 2002. I had no idea until after. The reason for this is that if a cat were to develop a cancer from the vaccine, it is virtually untreatable in the scruff of the neck. Also, it is a common practice to put vaccines in multiple areas, not all in the same place. The injection sites were not massaged, either.
All of this is disturbing enough but there was unfortunately more. My oldest cat seemed pretty disturbed during the shots, which I thought was normal. I reached around to hold her from the front and I discovered that the needle the doctor had in her had poked through her skin and the vaccine was being dripped on her outside. I wasn't too alarmed, as I thought it was an honest mistake. He then just repoked her and used what was left in the needle without knowing what was lost. That actually bothered me quite a bit.
The following night I noticed that all the hair about an inch around the injection site had fallen out. The skin in the area was scaly and disturbed. In the morning, I called the clinic. They sounded a little defensive, even then. I brought my kitty in and they took her back without me for the vet to see. When they brought her back they said that she did have a reaction but that I should call them if it doesn't get better within a month. That seemed like I being dismissed. I asked the receptionist if they thought that anything else would happen. They said that this would be the worst of it and I should not worry. Two days later, I called back because more hair was lost and the skin seemed more disturbed. The receptionist said that it was a reaction that wasn't common but also not serious. I told her that I felt like I wasn't being given any information. I complained that I was not even given the option to see the doctor and ask questions. She got defensive and said that they had not done anything wrong. I said that I did not want to offend her but that I needed to know that I was doing everything I need to do to care for my cat. She told me to put neosporin on the site and wait to see if it gets better. I hung up out of frustration at that point and will not go back. Since then I have found another vet who specializes in cats and will not be going back to this clinic.
Pros: Small town clinic
Cons: Defensive, non-caring clerical staff, uninformed vet
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