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poor customer service - Review by citysearch c | Federal Glass & Mirror Co

Federal Glass & Mirror Co

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poor customer service 7/27/2009

I had them do a few jobs and all was ok until I went to return something. All I wanted to do was upgrade the glass to a bigger size and was willing to pay for it, but the woman refused to do anything unless I could produce the original sales slip $15.00. I had the feeling she couldn't be bothered. The problem was clearly theirs but the women wanted to do something else while she made me drive 5 miles back to my house to get the stupid sales slip. It wasn't worth it I never went back. I ate the glass, but I'll go somewhere else next time Pros: Glass was ready on time Cons: Poor customer service more
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