I think it is important to give credit where credit is due.
For well over 10 years I have been a satisfied Reynolds customer.
My fist experience with Reynolds was coming in off the street with my young son who had just broken his glasses while downtown (glasses purchased in Minnesota not at Reynolds). Not only did Reynolds repair them (and order new parts) but they refused to accept payment.
I recently needed new Kawasaki lenses. After careful comparative shopping Reynolds saved money (and also helped with insurance filing).
About 3 years ago, during my regular eye exam at Reynolds, their optometrist expressed concern about a subtle optical irregularity and asked me to schedule a follow up appointment with an ophthalmologist (just to be safe). Thanks to her the ophthalmologist did discover a more serious problem which is regularly monitored.
My most recent experience at Reynolds (and why I chose to write this review) has to do with a non-profit organization (where I am a Trustee). Our charter is to assist low income children to achieve their dream of a college education. Last year, Gary (owner of Reynolds) graciously agreed to support our annual fund raising auction. However, due the current economic downturn I was wondering if Reynolds would be able to participate in this year's auction. When approached Gary didn't hesitate. He felt continued support of causes like our were important. Thanks to community minded companies like Reynolds our organization can continue our efforts to help kids.
Pros: Customer Service and competitive pricing
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