I love to eat at Figo's on Howell Mill and was excited to take some out of town guests to the new Figo's location. They have been open a month so I didn't expect the problems we encountered. First, we had to stand at the counter and wait to order for approximately 25 minutes. The manager said the kitchen was slammed (over half the tables were empty) and he had to let them catch up before putting in any new orders. What?!?!? Several parties behind us left. No offer was made to give us a free iced tea, coke, appetizer or anything while we waited. Then, when we finally placed our order we discovered they didn't have their liquor license so we couldn't get beer or wine. No notice about this anywhere to be found. When our food finally did arrive my husband's pasta was clumped together, my dish was lukewarm and everyone at the table said their food was mediocre, at best. The dishes did not taste as if they were following the same recipes as they use at Howell Mill. I think management should close this restaurant down until they can get trained cooks and solicitous, caring wait staff.
Pros: Location
Cons: The poor food preparation and service
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