Some of my fondest childhood memories include pastry and cannoli from Termini's, especially during the holiday season. However, the quality of their products have decreased over time as their prices have increased. On my most recent visit to the main bakery, I was shocked when one of the sweet sales girls emerged from the back of the bakery teary- eyed. Shortly thereafter, a man that I recognized as one of the owners came out from the back looking furious (coincidence?). One of my friend's daughters used to be employed at the bakery and she said her time there was unpleasant due to the constant wrath of the owners there. Because of the price changes and their awful treatment of their employees, I think I will now spend my $3 and $4 for cannoli at a bakery that values its staff.
Pros: excellent customer service
Cons: overpriced, unfriendly owners
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