I always read the google reviews before trying out a new place. The reviews for this place were pretty good, so I decided to go for a haircut. BIG MISTAKE! I don't know who wrote the reviews, or if they were in their right minds, because they TOTALLY BOTCHED MY HAIR!!!! All I asked for was a trim, but what I ended up getting was a a weird haircut that falls above my shoulders. I specifically asked for a TINY TRIM because of my upcoming honeymoon (I wanted to keep my hair long for it). The lady who cut my hair also didn't have the proper training to even keep it symmetrical, and gave me choppy bangs with ragged edges.I love styling my own hair every morning and have been doing so since I was a teenager. However, I've been wearing ponytails since my visit with Upper Hand, because I just can't wear my hair down. It's impossible to style.
I even went back for a correction, and while they managed to find me someone (not the same person who messed up my hair the first time), it didn't fix the problem. My friends and co- workers are in utter shock of what Upper Hand has done to me!!! I have never written a review for anything before, but I am so furious and don't want anyone to go through what I did.
Save yourself the time and money, go somewhere else!!!!
p.s. I've never written any reviews before, so I was surprised to see that my google review I wrote last night is no longer there this morning. I'm re-writing it on city search.
Pros: Salon has nice interior
Cons: Incompetent hairdresser
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