David A. was recommended by the receptionist for hair straightening. My hair had been previously straightened and the roots needed to be touched. I spoke with David who assured me that he had 8 years experience and could do the job even without meeting me. My mistake was taking his word for it and booking an appt. He applied a different formula, without asking what had been applied before, left the Matrix solution on too long which resulted in extremely dry, brittle and broken hair!
Cons: Broken Overprocessed Hair
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