Ok, I'm human, I didn't get my check there in time (the company is not convenient to my home, and they don't have online services). I am 2 days late on my bill. They gave me a final notice to disconnect my service if service was not paid in advance by the 14th. I mailed in the one payment I was behind on the middle of last month, and they gladly cashed it before the 1st of this month. But the check I mailed on the 10th hasn't reached them yet. Or they are so slow opening their mail. After my service was interrupted (no knock on the door to warn the sitter, or have me write a check at that moment), I called their office, to find out they don't have my check, and now a reconnection fee is due. I can't wait for them to receive my check to notice that it was postmarked before the due date, so I have to personnally go to their office and pay EXACTLY what is due in cash or money order. They don't have change. And they don't accept credit/debit cards. And if they receive my check after this fiasco, which they will, they will credit it to my account. The reason they can treat customers this way is because they are the only water company around who can supply us water. I have lived in my home for almost 10 years, and this is the first time I have had this problem with ANY company. I pay all my other bills through their online services, but this company doesn't even have the capabilities for that. But they have the money to build a new office right behind their old one, which was a converted residential house. They are rude, and arrogant, and no matter your situation, they treat you like a dead beat. If I could, I would install a well and be done with this foolish nonsense. But, like others like me, I am a working middle-class mother who lives in a subdivision with a small back yard. This is why they thrive and make money, treating their customers like trash. Well, I have learned my lesson. I will have to swallow my pride, bow down to the queens in drap polyester-something outfits and 80's make-up and hairstyles, and make sure if I really want water, my payment must get to them on time, every time.
Cons: Where do I start?
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