I've taken my two shihtzus to be groomed twice. The first time everything went well. The second time both dogs were matted, the groomers knew it and I knew it. When I picked the dogs up one of them had several bad burns and ended up being taken to the vet to get treatment. The guy who took my money blamed the burns on the dog for 'being dirty' ('it just happens sometimes!') and then proceeded to fleece me for an extra $20 for a 'matted' fee. So, the whole trip cost about $170, not including the $150 trip to the vet to get the dogs skin taken care of. While the place is better than Petco etc. I'd strongly advise you NOT to take your dog in on a busy day. You can drop them off at 9 a.m. and they are never ready before 5:00. It makes you wonder if they are sending them out someplace else to be groomed.....like dry cleaning or something.
Pros: usually very good
Cons: but sometimes VERY bad, expensive
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