I have eaten in hundreds of restaurants all over the world and I never met such a behaviour as I did in Akbar in Baltimore.
We went to this restaurant and ordered two dishes. The place looked pretty nice and the prices were not cheap but acceptable.
When my dish came I started to eat, and after I had eaten about 1/3 of it (which was pretty fine but salty) I saw something moving in my plate. In general I am not a person who is disgusted and if for example I find a hair or even a small fruit fly in my food I will put it aside and continue eating without complaining.
This time as the buug was pretty big, had many legs and was still alive, I couldn't continue my food and I called the waitress. She saw the plate, took it, went to the manager and came to ask me if I wanted to continue eating the rest of my food in another plate (!!!).....I was pretty shocked and told her that no, I wasn't able to continue eating my food and I would like to go. She comes with the bill without having deduce anything from it!!! Not even 1 $ just to be nice!!! I receive the second shock and tell her that at least I would expect not to pay for my plate as I found a live buug in it and I hadn't even eaten it!
The waitress first and then the manager come to us and start arguing, trying to convince us that we brought the buug in! They actually asked my if I went to the park that day and I brought it with me in my hair!!! How incredibly ludicrous are these people?! I was at a loss. I thought they were joking but apparently they were absolutely serious.
Instead of appeasing us and excusing themselves for having found a live buug in my plate, they actually attacked us and said that it was our fault. Amongst their absurd arguments was that ""if the buug had entered while it was being cooked, it would be dead by now!!!"". So if it had been dead I had the right to complain, now that it was alive it was our fault.
FInally, after all this arguing they removed 7$ from the bill. I found that unacceptable and told them that if they were smart, they would try to satisfy their customers instead of trying to make a few bucks more as long as a bad review could cost them a lot more than just a few dollars. After half hour of arguing they agreed to remove 17$ (the plate was 22$) off the bill....
I am sorry for the ranting but I've never seen anything like this before. I hope they lose customers and they learn their lesson.
Pros: decent indian
Cons: Unprofessional
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