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Bad place for good customer service - Review by citysearch c | Struebin, Marla, Md - Valley Young Peoples Clinic

Struebin, Marla, Md - Valley Young Peoples Clinic

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Bad place for good customer service 6/9/2009

I have to say I really wish there was another place available to take my children. It takes forever to get an appointment. When you get an appointment you can expect anywhere from a 20 minute wait to an hour just to get called back. You never see the same person twice. Another thing that is very disturbing to me is that when the nurses are giving a call back, they are never outright rude, but I always get the feeling that they think you are overreacting, or that they just have better things to be doing than working with a parent that is ""overreacting."" I wonder if maybe a change of profession is in order when nurses and doctors start behaving with a lack of compassion toward their patients. They really should remember, like every other proffession has to, that their patients are paying their bills and while they should never take abuse from anyone, they might try to remember that being compassionate and treating others with respect and dignity is a big part of their job. A part that valley young peoples clinic is failing at. Pros: Close to my home Cons: impersonal more
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