I have been a huge fan and regular patron of the Deluxe for over 6 years. After my most recent visit, will not return until I hear that they have made some real changes.
I talked four of my friends into joining me at the Deluxe for happy hour this past Thursday. We were seated almost immediately, which almost never happens, so I thought we were off to a good start. While we waited for our server, I noticed there was a new happy hour appetizer menu, which did not include their famous Mini Mac and Cheese. After 15 minutes (we timed it) our server (John) finally came by. I asked him about the change to the appetizer menu and he said it changed a couple of months ago. I told him that I was disappointing that they removed the Mac and Cheese from the happy hour menu, and requested that he pass this along to the management. He scoffed at me and said he would not pass the information along. I said I would fill out a comment card and he said that they did not have any as that would be bad for business.
John then proved himself to be up to par with the standards of the Deluxe serving staff of the past year or so. He took 10 minutes getting us our first round of drinks, and to finally get a soda refill we had to hold up the empty cup and one of the other servers helped us out. He never once came by just to check on us, only to bring the food and drink refill. He maintained a self righteous queeny attitude the entire time, which earned him a below average tip.
I have noticed the service at the Deluxe on the decline for a while now. With the recent changes to the happy hour menu, I am finding myself no longer enticed by the Deluxe. I have a feeling that waiting to get a table at the Deluxe will not be an issue for long.
Hey Deluxe Management,
If you are reading this I hope that you take the above statement into account. Also, for your own security you better not do away with Burgerama, your doors would close in no time!
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