My daughter had a sports related injury and was treated by Hands On Physical Therapy for 4 and a half weeks. The therapy was ok... although she was rotated between therapists so the treatment wasn't consistent. The real problem is with their office staff. My daughter was on time or early to EVERY appointment but 1. Some appointments were not the full hour long treatment and ended early. When she was late by 15 minutes because another doctor appointment ran late, I was smacked with a $40 charge. The office staff said that unless it is a full hour that they could not bill the insurance for the treatment, and that was my penalty fee. Then explain to me why she had short treatments before!?! They absolutely would not budge ... and I am taking her to another facility. A $40 fee for being 15 minutes late is absolutely INSANE. There isn't a doctor or dentist office that I know of that has that kind of policy. What makes them so special!??? And NO, it was not disclosed. In the disclosure it talks about missing appointments, but not being late. There needs to be some lei way, it is just common decency.
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