I called today and asked for their rates on haircut and hair color. The guy that answered the phone was very rude and seems like he wanted to end the conversation badly. Its like he's talking to a 'POOR LADY WHO PROBABLY WOULDNT EVEN COME IN AND JUST WANTED TO CHECK FOR CHEAP RATES SO I WONT HAVE ANY INTEREST IN GIVING YOU GREAT CUSTOMER SERVICE' --kind of conversation. I have read the reviews and I didnt care about the negative ones because they have more positive reviews from their customers. But if they are not going to be friendly and courteous on the phone where you should really put an effort to make future customers feel that they are welcome, then I guess they wouldnt be when we're in the salon.
Pros: Rate estimate was okay.
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